Terms of Service

1. Who we are and what these terms cover

xrprints ("we", "us") is operated by Mobilefunk, a company registered in the Netherlands. These terms apply to every order placed on xrprints and to your use of the website, the online editor and the 3D and Augmented Reality (AR) experiences that belong to our products. By placing an order or using the site you agree to these terms.

2. What we sell

We sell printed products that you personalize online: greeting cards, posters and custom builds (bespoke print projects that we quote individually). Most products include a digital experience: when the printed item is scanned with a phone camera, an animation, video or 3D scene plays in the browser. The digital experience is part of the product, not a separate subscription.

3. Your account

You can design and order without an account. If you create one, keep your login details private and tell us if you suspect misuse. You must be at least 16 years old to create an account or place an order. You are responsible for everything that happens under your account.

4. Designing your product

The editor lets you add your own text, photos and short videos to one of our templates. While you edit, your draft is stored on your own device. When you choose "Save and order", the design and the media you added are uploaded to our servers so that we can print and ship it.

• You keep all rights to the photos, videos and text you upload. You give us permission to store, reproduce and print them, and to show them in the digital experience of that product, for as long as needed to fulfil your order and to let you reorder it.
• You confirm that you own or are allowed to use everything you upload, including images of other people, and that the content is not unlawful, hateful, pornographic or otherwise harmful.
• We may refuse or cancel an order if the content breaks these rules or the law. If we cancel for that reason we refund what you paid.
• Our templates, effects, 3D models and software remain our property. You may not copy or resell them.

5. Prices, ordering and payment

Prices are shown in euros and include VAT where applicable. Shipping costs are shown before you pay. Payment is handled by Stripe; we never see or store your full card details. Your order is confirmed by email once payment succeeds. Obvious pricing errors on the site do not bind us; we will contact you before charging a different amount.

6. Printing and delivery

Personalized products are printed after payment and normally dispatched within 48 hours. Delivery times shown at checkout are estimates. Please check the delivery address carefully: we cannot recover or refund products sent to an incorrect address that you provided. Risk passes to you when the parcel is delivered.

7. Right of withdrawal

Because our products are made to your personal specification, the statutory 14-day right of withdrawal for distance selling does not apply once we have started printing (article 6:230p of the Dutch Civil Code, based on Directive 2011/83/EU). You can cancel free of charge as long as printing has not started; contact us right away if you change your mind.

8. Quality guarantee

If your product arrives damaged, misprinted or does not match the design you approved, tell us within 30 days of delivery, with a photo. We will reprint it or refund it, your choice. Small colour differences between your screen and print are normal and are not a defect.

9. The digital (3D / AR) experience

The scan experience runs in a modern mobile browser without an app. It stays active for 6 months after your order. You can extend it in My cards (by 6 or 12 months at a time); we email you before it ends. After that, the card shows a notice instead of the experience, and 60 days later we delete the design and uploaded media. It needs a camera, an internet connection and a supported browser; we cannot guarantee it works on every device.

10. Acceptable use

Do not misuse the site: no attempts to break security, scrape the catalogue, upload malware, spam the contact form or interfere with other users' orders. We may suspend accounts that do.

11. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death, personal injury or intentional misconduct. Otherwise our liability for any order is limited to the amount you paid for that order. We are not liable for indirect loss such as missed occasions caused by carrier delays outside our control.

12. Changes to these terms

We may update these terms. The version that applies to an order is the version published when you placed it. Material changes are announced on this page.

13. Governing law and disputes

Dutch law applies. Consumers in the EU can also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We prefer to solve any problem directly, so please contact us first.

14. Contact

Mobilefunk, the Netherlands. Email info@mobilefunk.nl or use the contact form.